// Privacy
Privacy & Cookie Policy
Last updated 7 August 2026
FullWerks is a two-person creative and digital studio based in Southend-on-Sea, Essex. This policy explains what personal data we collect through this website, why we collect it, and what you can do about it. It covers fullwerks.co.uk only.
We are the data controller for that information. If you have any questions about this policy, email [email protected].
What we collect
When you contact us. If you fill in the contact form we ask for your name, email address, an optional company or industry, and whatever you tell us about your project. We use it solely to reply to your enquiry and to discuss working together. The lawful basis is our legitimate interest in responding to people who get in touch.
When you use live chat. If you accept functional cookies and start a chat, Tawk.to processes your messages and basic technical details (such as your IP address and browser) on our behalf so we can talk to you.
When you browse. If you accept analytics cookies, Google Analytics records anonymised information about the pages you visit, roughly where in the world you are, and what device you used. We use it to understand which parts of the site are useful. We do not use it for advertising, and we do not try to identify you from it.
If you decline both, no analytics or chat cookies are set and neither service is loaded at all.
Cookies we set
Essential cookies are needed for the site to work and can’t be switched off. Everything else is set only after you agree, and you can change your mind at any time using the Manage Cookies link in the footer. Turning a category off deletes the cookies it set and reloads the page so the third-party script is removed.
| Cookie | Category | Purpose | Retention |
|---|---|---|---|
| cc_cookie | Essential | Remembers your cookie choices so we don’t ask again on every visit. | 6 months |
| _ga, _ga_* | Analytics | Google Analytics: distinguishes visitors so we can count visits and see which pages get used. | Up to 2 years |
| twk_*, TawkConnectionTime | Functional | Tawk.to live chat: keeps your chat session and message history connected while you browse. | Session to 6 months |
Who else sees your data
We don’t sell your data or share it for marketing. We do rely on a few third-party services. Analytics and live chat only receive data if you’ve agreed to the relevant cookie category; our email provider handles anything you send us directly:
- Google Workspace (Google Ireland Ltd): our email. Contact form enquiries are delivered to, and stored in, our[email protected] mailbox.
- Google Analytics (Google Ireland Ltd): website analytics.Google’s privacy policy.
- Tawk.to (tawk.to inc.): live chat.Tawk.to’s privacy policy.
Both may process data outside the UK. Where that happens, transfers are covered by the safeguards those providers put in place, such as the UK International Data Transfer Addendum and standard contractual clauses.
How long we keep it
Enquiries are kept for as long as we’re in conversation and for up to two years afterwards, so we have a record of what was discussed if you come back to us. Chat transcripts are kept by Tawk.to for the life of that conversation. Analytics data is retained by Google for up to two years. Cookie lifetimes are listed in the table above.
Your rights
Under UK GDPR you can:
- Ask for a copy of the personal data we hold about you
- Ask us to correct anything inaccurate
- Ask us to delete it
- Object to, or ask us to restrict, how we use it
- Withdraw consent for analytics or live chat at any time, using the Manage Cookies link in the footer
To exercise any of these, email [email protected]. We’ll respond within one month. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
If we change how we handle personal data we’ll update this page and the date at the top. If the change is significant, we’ll ask for your consent again.